Sunrise Cove Member Information
|HOURS OF OPERATION|
|Front Desk||Monday-Sunday||24 Hours a day|
|Sunrise Cove Reservation Hours
|Sunrise Cove Offices||Monday-Friday||8:00am-3:30pm|
|Village West Business Offices||Monday-Friday||8:00am-3:30pm|
|Linen Exchange||Monday & Wednesday||8:00am-12:00pm|
|Indoor Pool/Hot Tub||Monday-Sunday||9:00am-10:00pm|
3 YEAR CALENDAR-This calendar will assist you with your check-in dates for a 3 year time frame.
CHECK-IN/CHECK-OUT DAYS-Shows members what units have a Friday, Saturday, or Sunday check-in.
2019 MAINTENANCE FEE-Breakdown of maintenance fees for Sunrise Cove units.
FAMILY USAGE CARD-The usage card needs to updated if you are a new member or need to make an change to your account.
RCI or call 1-800-338-7777-For direct questions regarding your RCI account, please call a representative at RCI.
RESERVATION POLICIES AND BONUS TIME-Lists Bonus Time rates and other helpful information with booking bonus time and using credits.
SPLIT WEEK AND HOUSEKEEPING FEES-Lists Housekeeping Fees when you split your week along with other reservation information.
GENERAL INFORMATION-Provides you with information about check-in times and resort policies.
FREQUENTLY ASKED QUESTIONS-Miscellaneous information about our resort.
NEW POLICY: Using Sunrise Cove Credits in Hotel
Starting June 20, members of Sunrise Cove will only be able to use credits in the Village West Hotel on Mondays,
Tuesdays, Wednesday, and Thursdays. This means NO credits will be able to be used on Fridays, Saturdays, and Sundays. We will continue to use this policy thru August 20. If July 4 falls on a Monday-Thursday, NO credits will be able to be used as it is a holiday. From August 21-June 19 credits can be used anytime in the hotel. (Weekends and Weekdays)
If you are unsure of your arrival and departure dates, please call ahead to verify your week with the reservations department. 712-337-3223 ext 451. (Click here for a 3 YEAR CALENDAR) and/or CHECK-IN/CHECK-OUT DAYS.
The Reservations Department requires at least a two (2) week notification to Bonus Pool your week(s). We do not allow late bankings. Deadline to Bonus Pool is fourteen (14) days prior to arrival date of member week.
Maintenance Fees must be paid in full prior to usage or Bonus Pooling. Maintenance Fees must be paid by due date or any weeks that have been previously pooled will be removed from the members account. Credits will not be reinstated for any reason.
No private party will be allowed to check-in under the members account unless the member has made arrangements prior to arrival date. You must contact the Reservations Department for confirmation.
Individuals must be 21 to check-in and stay. The person checking in must be staying for the entire visit.
A credit card will be required to check-in.
Bonus Time requests, Member Inquiry, or Bonus Pooling must call the Reservations Department.
Resort Policy does not allow pets on property. Guests in violation will be charged and the pet must be removed immediately.
Check-out procedures are posted on the front of your check-in packet as well as in your Guest Directory. Please follow the procedures to avoid additional charges. Any charges due to excessive disarray, stains, and late check-outs will be billed directly to your account.
Check-out time is at 10:00am for all Sunrise Cove units. All persons and belongings must be out of the unit at this time. We do not permit any late check-outs.
When using credits in the hotel, bookings can be made only fourteen (14) days in advance. Paying discounted member rates in Hotel may be booked several months in advance.