FAQ

August 13, 2015
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RESORT HISTORY

In 1948, Hobart Ross (an entrepreneur and owner of Manhattan Beach), bought 68 acres of farmland for $15,000 and started to build Vacation Village (now known as VILLAGE WEST RESORT). This resort featured 114 units ranging from one to four bedrooms, a clubhouse with restaurant and grocery store, and a large Village Hall for dances, conventions, movies, and kids activities. The great VACATION VILLAGE opened in 1949 and was the place to vacation in OKOBOJI.  Many of you may remember the small cabins aligning the lake. Hobart’s sons, Bob and Keith Ross co-managed Vacation Village together until 1970 and then Bob Ross took over until the property was sold in 1984 to CHW, Inc.  After 1985 Long Lines Ltd., Village Resorts Inc., and Village Lakeshares, L.P. were title holders to the property.  In 1989, Village Lakeshares, L.P. started the Sunrise Cove program on Village West Property.  In August of 2000, Iowa Resort Holdings, L.L.C. purchased the resort.  Along with major renovations, plans were put in place to begin a new construction expansion to the existing resort.  The first building was a 50 unit hotel with 3 meeting rooms attached.  Additional Lock-out Suites were started behind the courtyard of the new hotel building.  The resort now has 52 Townhouses, 58 Lock-outs, 30 One-Bedrooms, 25 Studios, 86 hotels, and the Rustic and Mansion Home.  Village West Resort is the largest Resort in the Iowa Great Lakes Area, offering housing , restaurants, convention facility, marina, boat rentals on the lake, and a beautiful sand beach.  Village West is independently owned and operated by Iowa Resort Holdings L.L.C. located in Okoboji.

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As you walk through the Resort, you will find many new and exciting changes that have occurred and upgrades that are taking place right now.  Our staff has worked hard to create an enjoyable atmosphere for your vacation.  We hope that as Resort Guests and Sunrise Cove Members, you will take as much pride in our facilities as we do every day.


RESORT INFORMATION

REGISTRATION:
Check-in time is after 4:00pm and check-out time is prior to 10:00am for Sunrise Cove and 11:00 am for Village West Hotel guests.  Any late check-outs will be charged a full days rate.  Please return unit keys to the Front desk; additional room charges need to be taken care of at that time.

ROOM MOVES:
If you will be making a room move while at Village West Resort or Sunrise Cove, you will be required to check out of your unit at the posted time and then re-check in AFTER 4:00Pm or when the unit is ready.

RESORT MAP:
We have a detailed map of our entire resort for our guests and members.  Click here for a Resort Map

NON-SMOKING UNITS-All Sunrise Cove units are now NON-SMOKING.  Please refrain from smoking in the units and smoke outside.  Your cooperation is greatly appreciated.

EMPLOYMENT APPLICATION:
To join our team at Village West Resort and Hotel, fill out an application and return it via mail, fax, or email Allison@villagewestresort.com(Click Here For An Employment Application)
Mail to 20785 170th Street Spirit Lake, IA 51360
Fax to 712-337-0352 or you may also drop off at the Front Desk.

INTERNET:
Wireless Internet is available ONLY in the Front Lobby.

AUTOMOBILE PARKING:
Townhouse guests are limited to park one vehicle adjacent to the unit; additional vehicles may park in other resort parking lots. All other units do not have assigned parking.

BOAT & TRAILER PARKING:
The nearest boat ramps available for public access are Emerson Bay (south on Hwy 86) and the Triboji Access (north on Hwy 86). Boat hoists are available for rent through the Boathouse. Due to congestion in parking areas, please use the gravel lot west of the West Wing which has been designated a Boat & Trailer Parking for all boats and trailers.

GRILLS:
You will find free standing charcoal grills located through-out the Resort property. Each townhouse and lock-out unit have been provided with a charcoal grill. Grills are not permitted on decks.

PET POLICY:
NO PETS of any kind are allowed on property or in units. Guests in violation are liable for additional cleaning costs along with a $250.00 fine. To inquire about kennel facilities contact the Front Desk by dialing ‘0’.

STORM PROCEDURES:
We are located in Dickinson County.  For local weather, please tune your radio into FM 103.9 KUOO or 107.7 KICD. Guest procedures are located in your room’s guest directory.  If you have questions or concerns, please call the Front Desk at ext. 0.

RESORT CURFEW:
We strictly enforce a 11:00pm Resort Curfew for anyone under the age of 18, unless accompanied by an adult.

UNIT KEYS:
Each unit is assigned up to four keys that allow you access to your unit and Resort amenities. If you are having difficulty getting into your unit please notify the Front Desk.

TELEPHONE USE:
To reach another unit or Resort facility you may dial the extension direct. A telephone directory of the Resort extensions has been placed in this directory for you convenience. A flashing red light on your phone will alert you when you have a message. Please call the Front Desk (dial 0) to retrieve any messages. In order to reach an outside line you must dial 9 and then the number. There will be a $0.53 charge for local calls. Long distance calls (surcharges apply, per minute charges vary) will be directly billed to your unit. No charges will apply when using 1-800 numbers, calling cards, collect calls, or credit cards.

RV’S, CAMPERS, & TENTS:
RV’s, campers, or tents are not permitted on Resort property for the sole use of accommodations. Such vehicles must be parked in the gravel lot west of the West Wing during your entire stay.

LOST & FOUND:
Village West is not responsible for lost or stolen items. All perishable items will be immediately disposed of. All other items will be kept for a limited amount of time. If any items are left behind or lost, please call (712) 337-3223 ext. 284. Items will be returned to you C.O.D. by UPS.

UNIT SUPPLIES:
Unit guests are responsible for supplies needed in addition to those initially provided in the unit at check-in. This included toilet paper, facial tissue, dish and dishwasher soap, garbage bags, paper towels, and detergent.

GARBAGE LOCATIONS:
East and West Wings: Tied trash bags should be placed in the outside receptacles located at the end of each wing.Townhouses and Lock-Out Units: Tied trash bags should be placed in garbage receptacles located closest to your unit.Please do not leave trash bags outside of units overnight.

CRIBS & HIGHCHAIRS:
We have a limited supply of cribs and highchairs available for rent. The charge is $10.00 for a crib and $5.00 for a highchair for length of stay. Please know our supply is limited and available on a first come first serve basis. No extra bedding will be distributed in timeshare units. Extra linens located in unit closet have been provided for the sofa sleepers.

CARPET STAINS:
Please use extreme caution in serving beverages with a colored dye. If a spill occurs,DO NOTclean the stain yourself. Contact housekeeping immediately. Cost for cleaning excessive stains will be billed to your account if we are NOT notified at the time of the accident.

TOWEL & LINEN EXCHANGE:
Please check underneath vanity for additional towels. For your convenience we offer a towel and/or linen exchange during your week on Mondays and Wednesdays from 8-12. Bring your items for exchange to the Laundry Department located on the North side of Betsy’s Diner, across from the outdoor pool.

MAID SERVICE:
Additional maid service is available upon request. Inquire at the Front Desk at least a day in advance of cleaning for rates and services available.

LAUNDRY:
We offer coin operated facilities. In the East Wing, you will find them at the east end of the 400 and 500 levels. In the West Wing, you will find them in the middle of the 300 level. For your convenience all townhouses and lockout units are equipped with washer/dryers. Laundry detergent is available for purchase by the coin operated machines.

ICE MACHINES:
Located at the east end of the 600 level in the East Wing and in the middle of the 300 level in the West Wing. Bags of ice are available for purchase at Betsy’s Diner (year round) and The Boathouse (summer only).

CHECK-OUT PROCEDURES
Please follow the check-out procedures given to you in your check-in packet. Excessive disarray, stains, late check-outs, or check-out procedures not completed will result in additional housekeeping charges billed directly to your credit card.